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Help Desk Analyst 3 HDA3
Posted date [2018-Jun-26]  (ID: 1311)
This post has expired! It was posted more than 365 days ago.

Job Classification   : Help Desk Analyst 3 HDA3

Rate                        : DOE

Work Location        :Columbus Ohio

Interview Process:  First round Video 2nd Round in person

Need Mandatory Requirements/Time:

At a minimum, any candidate for this position must be able to demonstrate 5 Plus Years in the following areas

  • Proven working experience in providing Help Desk support
  • Customer-first orientation
  • Working knowledge of Help Desk tracking software and standard office-suite tools
  • Ability to manage time effectively.

Desired Requirements/Time:

  • Experience with Service Now
  • Experience with ITIL
  • Help Desk experience with a Financial or Tax Services organization
  • Experience with a governmental organization

Short Description on what they will be working on, objectives, and tasks/deliverables:

  • Provide first- and second-contact solution-specific technical assistance and support for incoming queries related to the Ohio Business Gateway
  • Monitors and reacts to changes in recurring production processes
  • Follow and track-to-closure individual queries from users of the Ohio Business Gateway
  • Escalate recurring issues
  • Identify patterns of inconsistent or inefficient user experience
  • Create, or participate in the creation of knowledge articles
  • Ensure appropriate documentation, recording, and closure of any incidents
  • Guide users of the Ohio Business Gateway through problem solving processes
  • Update necessary data and produce appropriate activity reports.

This is canned statement with hours, background check and interview date/time:

  • Strong communication/ leadership skills.
  • Strong influence, collaboration and negotiation experience.
  • Ability to collaborate with supporting resources across business and/or functional lines.
  • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
  • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  • Must be knowledgeable in the English language/speak clearly and understandably using the English language.


Dave Ahmed

IT Recruitment


Direct: 614-467-4017

Board:  614-467-4001 x787






Job Title Help Desk Analyst 3 HDA3
Post Details
Posted By EDI Matrix
Job Function Help Desk Analyst 3 HDA3
Start Date
Salary DOE
Cell Phone 614-467-4017
Email dave(at)
Location Columbus, Ohio
Location Location -> OH - Ohio
Job Type Job Type -> Contractor
Classification Job Classification -> Information Technology